Terms & Conditions

Below are the terms and conditions agreed on by members at the time of purchase

Please read the following carefully and agree to the terms and conditions before continuing with your purchase 

  • I agree to complete a PARQ+ Physical Activity Readiness Questionnaire (sent via email OR on the website: www.vitalityhealthandfitness.org) and return a paper copy or digital copy via email before participating. I will update the information for this questionnaire as needed and inform trainers and instructors of any changes to my health and physical activity readiness.

  • I understand that all MEMBERSHIPS (not class passes) will auto-renew monthly from my start-up date.

  • I understand that my membership begins on the day of purchase.

  • I understand that the number of classes on my monthly membership must booked before my auto-renewal date.

  • I understand that unused classes do not roll over to the next month.

  • I understand that new classes are loaded onto my account at the time of auto-renew to start booking classes for the month ahead.

  • I understand that If I wish to cancel or change my auto-renew I must do so within the 7-day window leading up to my auto-renew date. (A reminder email will be sent 7 days before auto-renewal with the option to cancel) If I choose to cancel my auto-renewal outside of the 7-day cancellation window a $40 fee will be charged for payment processing fees.

  • I understand that a 10-Class Pass can be used for any classes but must be used within 120 days of purchase.

  • I understand that Vitality Health & Fitness does their best to keep a consistent schedule but some classes are subject to change with the release of a month-to-month calendar.

  • I understand that if classes must be canceled by the studio or trainer that consideration will be taken on a client-to-client basis as to any necessary resolve to memberships.

  • I understand that I am responsible for canceling a class at least 1 hour before the class starts for the unused class to go back onto my account.

  • I understand that if there are less than 2 people registered for a class, the class is subject to cancelation and my unused class will go back onto my account.

  • I understand that when classes are needed to be canceled I will receive a text msg and email notification notifying me of the canceled class and it is my responsibility to check these messages.

  • I agree to photo/video consent at Vitality Health & Fitness unless I otherwise specify

Thank you for your understanding of the policies and procedures. We will always do our best to ensure you have a seamless experience that suits your needs.